Our 100% Guarantee

Every item we make, we 100% guarantee. We are the humans making these wares, and we are committed to their quality and durability. If, for any reason, your order doesn’t blow your mind, reach out. We are here to get it right. Part of our mission to bring back sustainable materials means we are often pushing the boundaries of what is possible.

Shipping

We ship out orders within 2-3 weeks after purchase in 100% recycled packaging. We generally ship USPS and UPS. After your item ships, you will receive a confirmation and tracking number. All packages are insured, so please contact us at care@sunhousecraft.comwith any questions regarding your shipment.

Returns

To return your product, you should mail your product to: 
Sunhouse Craft
414 Chestnut Street
Berea, Kentucky 40403
USA

Please allow another two weeks for crafting and shipping of your replacement item. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For all other Order related questions, please email us at care@sunhousecraft.com.

Thank you for supporting small batch craft!